Terms and Conditions
At DeeknowSolutions, professionalism and transparency guide every project we take on. Our Terms & Conditions outline the responsibilities of both our clients and our team, ensuring fair agreements, clear expectations, and smooth project delivery. By booking with us, you acknowledge and accept these terms.

Deposit
A non-refundable deposit of 50% of the total package price is required to secure your wedding date. Dates cannot be reserved without proof of payment. The deposit ensures that DeeknowSolutions (Pty) Ltd commits the agreed team and resources exclusively to your booking. Because wedding dates are in high demand, deposits are strictly non-refundable under any circumstances, including cancellation, postponement, or change of mind.

Final Payment
The remaining balance of your package must be paid in full no later than 7 days before your wedding date. If payment is not received by this deadline, DeeknowSolutions (Pty) Ltd reserves the right to cancel the booking, and the deposit will be forfeited. No services will be rendered unless full payment has been received.

Cancellations

If the client chooses to cancel the booking, the deposit will be forfeited in full. Cancellations within 30 days of the wedding date will require payment of the full package amount, as DeeknowSolutions (Pty) Ltd may not be able to rebook the date on short notice. Cancellations must be made in writing and acknowledged by us.

Rescheduling
In cases where a wedding is postponed, the deposit may be transferred to the new date provided that DeeknowSolutions (Pty) Ltd is available. Rescheduling is limited to one transfer only, and the new date must be within 12 months of the original booking. If we are unavailable for the rescheduled date, the deposit will be forfeited.

Unforeseeable Circumstances
DeeknowSolutions (Pty) Ltd will not be held responsible for failure to provide services due to circumstances beyond our control, including but not limited to illness, accidents, extreme weather, venue restrictions, or natural disasters. Refunds are not guaranteed but will be considered at our discretion.

Delivery of Photos & Videos
Final edited images and/or highlight videos will be delivered via a secure online gallery link.
Lead times are as follows:
Photography-only bookings: 2–4 weeks.
Videography-only bookings: 3–4 weeks.
Photography & Videography combo packages: 6–8 weeks.
Delivery timelines may vary slightly depending on peak season demand, but every effort will be made to meet the stated deadlines.

Refunds After Delivery
Refunds are not offered once final images or videos have been delivered. Photography and videography are subjective art forms, and while DeeknowSolutions (Pty) Ltd ensures the highest standard of editing and presentation, creative decisions remain at the discretion of the company. Clients are encouraged to communicate specific preferences during the pre-wedding consultation to avoid dissatisfaction.

Image & Video Usage (Licensing)

All images and videos remain the sole copyright of DeeknowSolutions (Pty) Ltd. Clients are granted a personal-use license, which includes printing, sharing on social media, and personal use. Clients may not resell, edit, alter, or use the content for commercial purposes without written permission. DeeknowSolutions (Pty) Ltd reserves the right to use images and videos for portfolio, marketing, and promotional purposes unless otherwise agreed in writing.

Storage of Files
DeeknowSolutions (Pty) Ltd stores all wedding files for a maximum of 6 months after delivery. Clients are responsible for downloading, backing up, and safeguarding their images and videos. After 6 months, the company cannot guarantee file availability.

Respectful Behaviour

We expect all clients, guests, and vendors to treat our photographers and videographers with respect. Abusive, threatening, or inappropriate behavior will not be tolerated and may result in immediate withdrawal of services without refund.

Travel & Accommodation

Travel up to 100 km (round trip) from Johannesburg is included at no extra charge. For weddings beyond this distance, additional travel costs will apply and will be quoted separately. For weddings further than 300 km, overnight accommodation may be required and will be billed to the client.

Replacement Photographers/Videographers
In the unlikely event that one of our photographers or videographers is unable to attend due to illness or emergencies, DeeknowSolutions (Pty) Ltd reserves the right to appoint a contracted replacement. All contracted replacements work under our brand, with our equipment, and all editing is handled exclusively by DeeknowSolutions (Pty) Ltd to maintain consistent style and quality.

Contact & Terms Acknowledgement

All communication regarding bookings, changes, or special requests must be made in writing via email, WhatsApp or any other form of digital communication. By paying the deposit, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Photographer Assignment
All bookings with DeeknowSolutions (Pty) Ltd are for the services of the company as a whole, not for any specific individual photographer. DeeknowSolutions (Pty) Ltd retains full discretion to assign any of its qualified photographers to the client’s wedding. Clients are not entitled to select, approve, or reject specific photographers unless specifically arranged in advance and subject to availability.

Full-Day Coverage
All full-day coverage is provided according to the timeline agreed during the pre-wedding consultation. Coverage begins and ends based on this schedule. Any additional hours outside of the confirmed timeline may incur extra charges and must be discussed and approved in writing before the wedding day.

Pre-Wedding Consultation
All packages include a pre-wedding consultation, which forms the basis of your wedding day timeline and coverage plan. During this consultation, the couple is required to provide accurate details regarding the schedule, venue restrictions, and any special requests. Any changes must be communicated in writing at least 7-14 days before the wedding.

Custom Hourly Coverage
All packages are based on full-day coverage. However, if a client prefers limited-hour coverage, this must be requested in advance and will be quoted separately. Custom hourly coverage must be agreed upon in writing before the wedding date. Once full-day coverage has been booked, clients cannot request partial refunds for unused time.

Meals & Breaks
For weddings requiring coverage longer than six hours, clients agree to provide meals for the photography and videography team during the reception. These breaks will not affect overall coverage, and every effort will be made to ensure that no key moments are missed.

Venue Restrictions

It is the client’s responsibility to confirm that photography and videography are permitted at all venues, including drone usage if booked as an add-on. DeeknowSolutions (Pty) Ltd is not responsible for coverage limitations resulting from venue rules, officiant restrictions, or security policies. DeeknowSolutions (Pty) Ltd is not liable to book any type of venue for the purposes of shooting

Creative Direction

By booking DeeknowSolutions (Pty) Ltd, the client acknowledges and accepts the company’s creative style and approach to photography and videography. While requests are welcomed during the consultation, final artistic decisions regarding shot selection, editing, and highlight video content are at the sole discretion of DeeknowSolutions (Pty) Ltd.

Communication & Response Time
We do our best to respond to all WhatsApp messages and inquiries as promptly as possible. However, due to our busy shooting schedule, editing commitments, and ongoing client bookings, we may not always be able to reply within the same day. For urgent matters, we recommend calling directly.

Timeliness of Client Cooperation
Clients must provide all requested information (venues, addresses, schedules, shot requests, etc.) at least 14 days before the wedding. Failure to do so may affect coverage and delivery. DeeknowSolutions (Pty) Ltd is not responsible for missed coverage resulting from delays or incomplete details provided by the client.

Confirmation of Booking
Once proof of deposit payment has been received, DeeknowSolutions (Pty) Ltd will issue a formal confirmation letter. This letter, signed by both the client and DeeknowSolutions (Pty) Ltd, together with these Terms & Conditions, forms a binding contract. No booking will be considered confirmed until both the deposit and signed agreement are received.

Permits and Access

The client is responsible for ensuring that DeeknowSolutions (Pty) Ltd has full access to all venues and locations where coverage is required. This includes obtaining any necessary permits, permissions, or approvals. We will not be held liable for missed coverage resulting from restricted access or failure to secure permits.